Policies & Procedures 

Our online scheduling system Mindbody has a simple set up allowing you to book and pay for classes online or from your phone.  Download the Mindbody app to stay connected on the go! 

General Information:

  • Please arrive 10 minutes early to fill out our intake form for your first visit.  You may also fill out and submit our intake and liability waiver HERE
  • Wear comfortable clothing that's easy to move in. Feel free to wear socks, shoes are not needed during your session.
  • We provide all equipment, mats, towels and water.  

Scheduling:

  • To schedule Privates and Semi Privates please contact us directly so we may set you up with the best instructor to fit your needs and schedule. 
  • To schedule classes you must register with our online scheduling system Mindbody.  
  • Schedule and Teachers subject to change.  Please check Mindbody  for most up to date schedule.

Waitlists

  • Waitlists are available for all classes that are scheduled as full.  If you are first on the waitlist you will be moved into class automatically and notified via email if it is still 12 hours or more before the class.  Once you are moved into the class payment for that class is your responsibility, so please keep an eye on the classes you are waitlisted for. 
  • If you are moved into a class and can no longer attend you will be able to cancel without charge up to 12 hours before the class.   

Cancellation Policy

  • All private and semi-private appointments require a 24 hour cancellation notice. Please contact your instructor directly to cancel your appointment.  
  • All classes have a 12 hour cancellation window.  After the 12 hour window has closed you will be charged for the full class. 
  • Please contact us in the case of emergencies and special circumstances. 

Payments

  • Cash, check and credit card are accepted at the studio for all class and private instruction packages.  
  • Punch cards for classes are also available for purchase online at Mindbody. 
  • For Classes please make payment payable to Pilates Durango.  
  • Payment for Privates and Semi-Privates are made directly to instructor.  Please check with individual instructor for payment methods accepted.